I Would Like To Report an Issue

• I haven’t received my Nanovest top up ?
• Can I send funds to a VA Mandiri or VA BRI from any bank?
• What happens if I try to send money from a different bank to my VA?
• Can I receive funds from a bank account with a different name than my Nanovest account?
• What happens if I try to send money from a family member's bank account to my VA?
• Why has my top up via VA failed?
• Why hasn't my wallet balance updated after my VA top up?
• Why has my top up via e-Wallet failed?
• Why can’t I redeem my gift card?
• Why can't I top up via E-Wallet (OVO, DANA, Gopay, Shopeepay, or Giftcard) again?
• Why can't I top up from a bank account with a different name?
• What happens if the name on my bank account differs from my Nanovest account name?
• Why must the source account holder's name match the registered Nanovest account name during top-up?
• Does this rule apply to all payment methods?
• What should I do if my transaction is rejected due to a name mismatch?
• Can I top up using someone else's account (e.g., a friend or family member)?
• There is a slight difference in my name on the bank account (e.g., it is abbreviated) Will this be an issue?