Why hasn't my wallet balance updated after my VA top up?

There may be a lag before your VA top up is reflected on your Nanovest wallet balance due to downtimes with the Banks. While downtimes differ across banks and are subject to change, typical downtimes occur during late night hours. If your top up is not reflected in 24 hours, please raise a ticket to our customer care team via livechat and prepare your proof of transfer!

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