Here are a few things you can do first:
- Ensure your top-up has successfully credited to your bank account/E-Wallet, according to the top-up method you used.
- If you topped up using a bank, ensure the Virtual Account (VA) matches the designated top-up VA. Your funds will appear in the application within a maximum of 3 hours.
- Refresh by closing and reopening the Nanovest application.
If you still encounter issues after waiting for approximately 1 day, please contact us via Live Chat within the app or email us at care@nanovest.io. Please include the following information:
- Full Name
- Phone Number
- Screenshot of the top-up transaction via E-Wallet or VA