I haven’t received my Nanovest top up ?

There are a few things you can do first:

  1. Make sure your top-up is successful in your bank/E-Wallet, according to the top-up channel you used.
  2. If you used a bank for top-up, ensure the virtual account (VA) matches the top-up VA.
  3. Close the application and try reopening it.

If you're still experiencing issues after waiting for about 1 day, please contact us via Live Chat in the app or email us at care@nanovest.io with the following details:

  1. Full Name
  2. Phone Number
  3. Screenshot of the Top-Up via E-Wallet or VA


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