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I Would Like to Report an Issue

  • Why can't I log in?
  • Can I temporarily lock my account?
  • I lost cell phone number registered on Nano accounts
  • Why is my account is locked?
  • I forgot my log-in details
  • I keep getting wrong SMS OTP
  • Why did I not get an SMS OTP?
  • Why can't I submit my phone number?
  • What should I do if my account is locked?
  • What is Appeal Procedure?
  • What documents must be included for the Appeal Procedure?
  • How long does it takes until I get the result of Appeal Procedure?
  • Will my deposit balance be returned?
  • What is the solution for a locked account (not fraud) but digital assets transfer converter services?

EN Help Center home page

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