The following documents are required for Appeal Procedure :
1. Documents for Appeal Procedure must be submitted via email to email@example.com with subject “Lock Account_Full Name” with attached data as follows:
a. Full Name :
b. Nanotags :
c. Registered Email:
d. Registered Phone Number:
e. Detail of Chronology (Minimum: user activity in the app & transaction purposes and source of funds used)
2. Users have to take selfies with E-KTP
3. A copy of the written user statement with a stamp and can’t be authorized
4. Complete copy of Proof of transfer or Top-Up
5. Users who received balance via digital assets transfer from users who are indicated to perform converter services, are required to send chat screenshots/Written communication from the sender balance.
If your account is locked due to other indications of suspicious activity, violation of T&C, or technical error, the Nanovest team will review your account temporarily and will inform you of further developments.