What should I do if my account is locked?

If your account is locked due to an OTP and PIN error, please contact us at care@nanovest.io or the help center on the Nanovest application by sending a screenshot of the account lock, nanotag, full name, email, selfie with KTP and mobile number

If your account is locked due to other indications of suspicious activity, violation of T&C, or technical error, the Nanovest team will review your account temporarily and will inform you of further developments.

Don't worry, if it is proven that there is no suspicious activity on your account, the Nanovest team will reopen your account and return the balance you have.


Was this article helpful?