We are sorry to hear about the issue. First, we will need your help to double-check the following items of common causes:
• Try checking referral history to see the updated referral history.
• Have you met all the referral requirements? Please make sure that your friend register using a new number, input your code correctly, has finished account creation & KYC process.
• Have you completed the KYC? You are supposed to be able to receive a referral reward if both of your friend and you have completed KYC.
• Have you checked your internet connection? Try closing and reopen the Nanovest app and refresh the reward page.
For further assistance please contact us through Live Chat in the app.