My friend uses my referral code, but I/my friend/both of us do not receive referral the reward

We are sorry to hear about the issue. First, we will need your help to double-check the following items of common causes:

• Try checking referral history to see the updated referral history.

• Have you met all the referral requirements? Please make sure that your friend register using a new number, input your code correctly, has finished account creation & KYC process.

• Have you completed the KYC? You are supposed to be able to receive a referral reward if both of your friend and you have completed KYC.

• Have you checked your internet connection? Try closing and reopen the Nanovest app and refresh the reward page.

For further assistance please contact us via ‘Need Help’ button below or email

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