We are sorry to hear about the issue. First, we will need your help to double-check the following items of common causes:
• Have you checked your internet connection? Try closing and reopen the Nanovest app after checking your internet connection.
• Have you granted Nanovest access to your app and contact list? You should be able to share the image, once you have granted permission.
For further assistance please contact us via ‘Need Help’ button below or email firstname.lastname@example.org