We are sorry to hear about the issue. First, we will need your help to double-check the following items of common causes:
• Try checking the reward history page to see the updated reward history.
• Have you met all the mission requirements? Re-read the mission details in case you miss some details on the mission completion requirements.
• Have you claimed the reward? You must claim the unclaimed reward within 7 days upon completing the mission.
• Have you checked your internet connection? Try closing and reopen the Nanovest app and refresh the reward page.
• Have completed the same mission before? Most of the mission is only available for one-time completion & claim.
For further assistance please contact us via ‘Need Help’ button below or email email@example.com