We’re truly sorry for the inconvenience. When this happens, few things you can do first:
1. Check your Nanovest history and see if the top up has been successful
2. Close and re-open Nanovest app
If you have done the steps above and the balance in your bank or other top up methods that you are using has been deducted but the Nanovest balance remains the same, please wait for maximum 24 hours since the transaction date.
If after the above time the balance is still not updated, please report it to us via Nanovest Help page or reach us at firstname.lastname@example.org