Why can't I log in?

Here are the reasons why you can't access your Nanovest account:

• Your internet connection is unstable.
• The phone number entered is incorrect.
• The OTP code has not been sent to your phone number. For a solution, click 'Resend OTP.'
• The device you are using is detected as modified, such as being jailbroken or rooted.
• The PIN entered is incorrect. For a solution, click here.
• The 2FA code entered is incorrect. If you forget/lose access to the authenticator app, click here to reset it.
• Your account is locked or restricted. For a solution, click here.

If the issue persists, please contact us via Live Chat in the app or send an email to [e-mail].