Why can't I log in?

Here are several reasons why this might occur:

  • Unstable internet connection.
  • Typographical errors in the entered phone number.
  • OTP (One-Time Password) code not being sent to your phone number. For a solution, click "Resend OTP".
  • Your device is detected as modified, such as jailbroken or rooted.
  • Incorrect PIN entered. For a solution, click here.
  • Incorrect entry of 2FA (Two-Factor Authentication). For a solution, click here.
  • Your account is locked or restricted. For a solution, click here.

If the issue persists, please contact us via Live Chat in the app or send an email to care@nanovest.io.

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