Why can't I log in?

Here are some possible issues:

  1. Your internet connection is unstable.
  2. There is a typo when entering your phone number.
  3. OTP code was not sent to your phone number. Solution: click resend OTP or change the OTP receiving method.
  4. Our system detected that your device is modified, such as jailbroken or rooted.
  5. Forgot your PIN: Solution click here.
  6. Your account is locked/limited: Solution click here

If you still encounter issues, contact us via Live Chat in the app or email care@nanovest.io.


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