Why can't I submit my phone number?

Possible causes include:

1. Incorrect phone number format. Make sure you enter your phone number in the correct format. Typically, it should be +62 (for Indonesia) followed by your phone number without the leading 0. For example, [phone].
2. Unstable internet connection. Ensure your internet connection is stable. Poor connection can prevent the proper processing of the phone number input.
3. The phone number is registered to a Nanovest account that has been deactivated or deleted, preventing its reuse.
4. Technical issues. Try updating the app to the latest version or restart the app.

If the issue persists, contact us via Live Chat in the app or email [e-mail] for further assistance.