Why did my KYC submission fail?

These are the reasons your KYC register failed:

1. You are less than 18 years old
Solution: You can re-register when you are 18 years old.

2. Your e-KTP is not clearly legible
Solution: E-KTP photo is clearly legible, E-KTP has not been registered to Nanovest account, E-KTP data is in accordance with the civil registry, E-KTP photo is an original photo (not a print or photocopy).

3. Liveness check is not as directed
Solution: Your face is clearly visible, you have to follow the instructions when doing the Liveness test and no other people caught on camera

Have other problems? Come on, contact us at Live Chat on the app or email care@nanovest.io by attaching the following data: Full Name, Mobile number, and Screenshot of failure.

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