Why did my KYC submission fail?

The reason your KYC failed is due to the following:

  • Under 18 Years of Age: Ensure you are at least 18 years old.
  • Unclear E-KTP Photo: Use adequate lighting and make sure the information on the ID is not blurred. If the ID is damaged, update it at Dukcapil.
  • E-KTP Data Does Not Match Dukcapil: Ensure the E-KTP data matches the data at Dukcapil.
  • Liveness Check Failed: Follow the liveness check instructions correctly.
  • E-KTP Already Registered: If you have forgotten your account, contact us.
  • Fake E-KTP Photo: Do not use screenshots or photocopies.

If you still experience issues after ensuring the above, contact us via email at care@nanovest.io or live chat, attaching a screenshot of the KYC failure.

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