Why have I not received transfer digital assets from my friend?

There are 2 possibilities for you not receiving digital assets:

  1. Your friend entered the wrong phone number
  2. Your friend is not aLogo_horizontal.pngaccount user

Keep in mind that digital asset transfers can only be made to fellowLogo_horizontal.pngaccount users, so make sure your friend has registered an account first before transferring digital assets.

You don't need to worry, the time to receive funds will end in 48 hours, if it fails then the digital assets will be returned automatically to your friend.

If you experience any problems, please contact us via live chat in the app or email care @nanovest.io 

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