Why is my transfer transaction canceled?

We do occasionally cancel payments for security reasons. Nanovest monitors your account for anything that looks out of the ordinary. If a potentially fraudulent / suspicious payment occurs, we cancel it to prevent your account being compromised.

When this happens, your funds will instantly be returned to your Nanovest balance.

To reduce the risk of payment beings canceled:

• Only send payments to or receive payments from people you know

• Confirm the recipient’s phone number or Nanotag before sending a payment

• Frequently use your Nanovest to build up a healthy transaction history

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