How long does it take to top up Nanovest balance successfully?

Your top-up transactions will be processed in real-time on theLogo_horizontal.pngapp. When performing a top-up, ensure the following:

For top-up via Virtual Account (VA):

  1. Make sure you enter the VA number correctly.
  2. Ensure the amount you enter is correct, with a minimum of Rp. 10,000.

For top-up via E-Wallet, ensure your top-up transaction in the e-wallet is successful.

If you have completed the above steps, and your top-up status shows successful but your balance does not increase, please contact us via Live Chat in the app or email for further verification.

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