What do the different top up statuses mean?

  1. Success: The top up transaction was successful and will be reflected in your wallet balance.
  2. Failed: The transaction could not go through for various reasons. Please try again or contact us. If your balance was charged, you will receive a refund in a couple of days depending on your bank.
  3. In Progress: The transaction is being processed, you can wait until your transaction is successful and your balance goes to your wallet.

For further assistance, please contact us via Live Chat in the apps or email care@nanovest.io

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