Why can't I make a withdrawal?

Here are some possible reasons for this issue:

  • You haven't completed the KYC process, so you cannot perform any transactions in the Logo_horizontal.pngapp.
  • The amount you are trying to withdraw is less than Rp15,000. Make sure your balance is sufficient for the withdrawal.
  • You have reached the daily withdrawal limit.
  • Your account has been temporarily locked due to suspicious activity detected by the system.
  • You have made multiple withdrawal requests in a short period.

To check points 3 and 4, please contact us via Live Chat in the app or email us at care@nanovest.io.

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