Crypto deposit recovery may be required for the following reasons:
- Mismatch in the type of crypto/coin
- Mismatch in the network
- Mismatch in the crypto address
If your deposit issue is due to one of the above causes, please contact our Customer Service via live chat in the app or email at care@nanovest.io. Our team can assist in guiding you through submitting an official appeal directly. You can view information on various recovery transactions, associated fees, and the time needed for processing in the table below.
| Fund Recovery Type | ETA | Fee |
| Deposit without or wrong MEMO | Max 7 Working Days | Network withdrawal fee |
| Delisted deposit coin | Max 14 Working Days | Network withdrawal fee |
| Deposits are not credited for registered tokens | Max 7 Working Day | Free |
| Deposits to the hot wallet for registered token | Max 14 Working Days | Free |
| Deposit tokens that are not registered on a supported network | Max 14 Working Days | 200 USDT |
| Deposit tokens that are registered on an unsupported network | Max 14 Working Days | 200 USDT |
| Unregistered deposit token on an unsupported EVM network | Max 30 Working Days | 200 USDT |
It is important to note that does not guarantee a 100% success rate for every recovery. To avoid potential losses, please ensure before depositing that you are sending the correct coin, using the correct wallet address, and selecting the correct network.