How do I return crypto assets deposits that have not been credited to my account?

If you do some of the following cases:

  • Deposits of unregistered tokens
  • Deposits for registered tokens are not added to the balance.
  • Deposits with missing or incorrect memos
  • Incorrect network

AlthoughLogo_horizontal.pngcan assist you in recovering your assets, it is important to note thatLogo_horizontal.pngcannot guarantee a 100% success rate in every case.

A crypto asset deposit cannot be returned if:

  • You entered the incorrect withdrawal address 
  • You are the sender and make a deposit to another user's account 
  • You submit an asset return in the name of someone else 
  • Transactions on the blockchain have the status “unconfirmed” or “failed,”  indicating that they were not successful

If your assets can be recovered, you will be charged a recovery fee of 100 USDT. When applying for recovery, the USDT must be in your balance, andLogo_horizontal.pngwill deduct the USDT just before the restore process begins.

If you want to proceed, fill out the Asset Recovery Form to get started

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