Why has my balance not increased after I made a deposit?

The main reasons for the delay for each coin are:

There are three possible explanations for why your balance has not increased.

1. What should I do now if the network has been confirmed but the deposit has not been added to my balance?

Although my deposit was confirmed on the blockchain network, my crypto asset balance at Nanobest did not increase.

There are three steps involved in transferring money from an external platform to Nanovest.:

  • Withdrawal from external platforms
  • Blockchain network confirmation
  • Nanovest adds money to your account

When you withdraw a crypto asset from a platform and it shows as "complete" or "success," it means the platform has sent your transaction to the blockchain network. However, this does not imply that the transaction has been fully confirmed and successful.

Each blockchain has its own set of rules regarding how many confirmations a transaction requires before it is considered complete. As a result, it may take some time for your transactions to go through all of the necessary “network confirmations” and your funds to appear where you want them to appear. Be patient and check your account every hour for a maximum of 1 hour. 

The network can become overcrowded at times, causing delays in processing your transactions. But don’t worry, you can track your transfer and see what’s going on by using TxID (Transaction ID). You only need to use blockchain explorer to check the status.

Wait and be patient if your transaction has not been confirmed by the blockchain network or has not reached the minimum number of confirmations requested by the platform. Nanovest will credit your account as soon as everything is completed. 

However, if the transaction has been confirmed but the funds have yet to appear in your account, don’t worry! Simply report to us via Live Chat in the app, and we’ll look into it for you. 

2. Depositing crypto assets that are not supported by Nanovest

I made an unintentional deposit on an asset that nanovest does not support. View the assets that Nanovest supports.

Only the coins and networks listed on your assets page are accepted by Nanovest. Don’t worry if you deposit unsupported coins to your Nanovest wallet address; the Nanovest team may be able to assist you in recovering your assets.

It is important to note, however, that Nanovest cannot guarantee a 100% success rate in every case.

If the Nanovest team is unable to recover your assets, you will lose your unsupported coin deposit indefinitely. To avoid potential losses, double-check your deposits and ensure you're sending the correct coins to the correct wallet address.

If your assets can be recovered, you must pay a recovery fee; if you want to proceed, fill out the Asset Recovery Form to get started.

3. Deposit is made to an address that did not belong to Nanovest.

I made a deposit to the incorrect address, which does not belong to Nanovest.

We will be unable to assist you if you send your tokens to an address that is not owned by Nanovest. You can seek assistance from the appropriate parties (the owner of the address or the exchange/platform where the address is located).

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